Objectives:

- Organize, manage all daily activities of warehouseOrganize, manage all daily activities of warehouse

- Ensure customers are satisfied in the services of company with “3 True”

- Improve the capacity of subordinate to develop the high of human resources (back-up, training…)

Main tasks:

- Ensure operating procedures are correctly and effectively followed

- Ensure operating costs within the approval budget

- Ensure goods are exported/imported/stored correctly with WMS system. Applying paperless operation number conversion

- Customer services guarantee:

+ Meet enough resources to serve customers (People, forklifts, pallets…)

+ Implement service improvement actions based on the CX’s NPS survey results

+ Ensure the regular meeting with key customers to listen, understand the root cause of problems and seek the opportunities to improve the service quality

+ Response the requests, incidents, customer complaints within 24 hours. Ensure “3 rights”

+ Predict the customer needs and plan to meet customer needs

+ Seek the opportunities to add values to customer: optimize the operation cost, report through software

- Implement SHEI according to regulations and provide measures to achieve the labour productivity based on the approved KPI

- Increasing the efficiency of warehouse use, ensuring the productivity of workers

+ Ensure all employee understand their roles, responsibilities, requirement of customer and possess the core value

+ Ensure the recruitment, sack based on the core values

+ Ensure measure the core values through specific behaviour and policies

- Coordinate, support other departments as required to increase the operation efficiently

- Other tasks assigned by BOD

YÊU CẦU CÔNG VIỆC

- Degree: College/University

- Good English.

- At least 5 years experiences in the same position

- Knowledge about Safety, HSE and know how to co-operation and control concerned issues

- Skills: Management - Organization - Leadership - Problem Solving Skill - Training & Coaching

- Integrity - Honest, sincere in your words - Withstand high pressure at work - Willing to accept the challenges